Broadband Frequently Asked Questions
This page contains a list of the most common FAQs our Customer Service
team receive regarding our Broadband service. There are more in depth broadband
FAQs on our Broadband
Support pages.
Question: How do I set up my broadband service?
Answer: It’s simple, all you need to do is connect
your equipment to your PC and telephone, insert your installation CD and
follow the set up steps. If you have any problems during the set up, please
contact our technical support team on 090 6736 2409*.
Question: What if I already have broadband?
Answer:
It’s easy to switch broadband provider without any interruption to your
service; all you need is your MAC code from your existing provider to transfer
over to Axis Telecom.
Question: Can I keep my old email address?
Answer:
It may be possible to keep your old email address, subject to your previous
broadband supplier, however it will be necessary to contact your old service
provider for clarification.
Question: How do I use my web space?
Answer:
All you need to do is contact our customer service team to activate your
web space.
Question: Is it possible to connect two or more PC’s?
Answer:
Axis Telecom can
provide you with the necessary equipment to connect up to five PC’s.
Question: Who do I speak to if I experience a fault or encounter
a problem?
Answer:
If you experience a fault or encounter a problem all
you need to do is contact our helpful technical support team on
090 6736 2409*
Question: How and when can I pay for my bill?
Answer: The payment method for this
plan is monthly by Direct Debit. You will always get 10 days notice
before the money is taken from your account. This provides you
with a hassle free way of paying your bill with the added benefit
of you knowing that you are protected by the safeguards offered
by the Direct Debit Guarantee.
You can also save an additional £42
per year if you pay by Direct Debit.
The payment date for customers
that pay by direct debit or any other alternative method is on
or around the 14th of every month.
Question: Is there a minimum contract?
Answer:
With all Axis Telecom’s products and services there is a minimum
agreement of 12 months.
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