Next steps to receive your Axis Business
Broadband service

	We’ll process your application and send out your welcome pack.
	You may receive a letter from your existing service provider confirming your transfer.
	We’ll activate your service and send you your free modem with full set up instructions so that you can access the internet.

Once you have completed your application, it will take up to three weeks to move across to us. This gives us the time to process your application, confirm your details and transfer any existing service. We will try to make the transfer period happen as fast as possible and we’ll keep you updated with what’s going on.

You can be assured that during this time your internet service will be unaffected.

In the unlikely event that you may experience a fault or technical difficulties all you need to do is contact Axis Telecom’s technical support team.

You can rest assured that with Axis Telecom we guarantee to save you money. Our commitment to you is that if another service provider approaches you with a cheaper price, we’ll not only match it we’ll beat it.

If you have any further questions please contact our helpful customer service team on 0844 875 1942.

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