Axis Telecom Codes of Practice

Code of Practice for Sales and Marketing of Fixed-Line Telephone Services

The purpose of our Code of Practice is:

To show that Axis Telecom Ltd (“our”, “us”, and “we” refer to Axis Telecom Ltd) adopts responsible best-practice selling techniques when marketing our fixed line telecommunications services (“services”);
To help our customers and potential customers understand our services and the behaviour to be expected from our representatives;
To show that we provide our customers with higher standards of protection than consumer law requires; and
To set out clearly what is good practice in the sales and marketing of our services, as reassurance to our customers.

Axis Telecom Ltd Codes of Practice on Complaint Handling and Dispute Resolution and our Code of Practice for Premium Rate Services and NTS calls

Part 1 of this code relates to Complaint Handling and Despute Resolution for Domestic and Small Business Customers.

Part 2 of this code relates to Premium Rate Services and NTS Calls

To read these codes of practice in full:
Download full document in PDF format

You can get this Code of Practice in alternative formats including a printed copy. For details, please call 0845 373 2395.