Frequently Asked Questions

Within these pages you can view the answers to the question our Customer Service Team and Engineers get asked most often.

Please view these pages and our Fault reporting pages before calling us as many of your questions can be answered here.

Landline FAQs

Broadband FAQs

Mobile FAQs

Landline Faults A Few Simple Checks Email a Fault or call 0845 373 3526 Please view A Few Simple Checks and FAQs before reporting a landline fault

Broadband Faults Broadband Support Email a Fault or call 0906 736 2409* Please view our Broadband Support pages and FAQs before reporting a broadband fault

Mobile Faults Email a Fault   or call 0845 373 3527 Please view our FAQs before reporting a mobile fault

*Calls to 0906 numbers are charged at £1.00 per minute.