Frequently Asked Questions

Within these pages you can view the answers to the question our Customer Service Team and Engineers get asked most often.

Please view these pages and our Fault reporting pages before calling us as many of your questions can be answered here.

Landline FAQs

Broadband FAQs

Landline Faults A Few Simple Checks FAQs Email a Fault or call 0844 875 1942 8.30am - 5.30pm AFTER HOURS including weekends: 0844 875 1940 Please view A Few Simple Checks and FAQs before reporting a landline fault

Broadband Faults Broadband Support FAQs Email a Fault or call 0844 875 1942 Please view our Broadband Support pages and FAQs before reporting a broadband fault