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Report a Fault

You can report a fault 24 hours per day, 7 days a week by email or telephone for any of our services via the details below:

Please view our fault Reporting and Frequently Asked Questions pages before calling us as many of your questions can be answered in these pages.

Landline
Faults

A Few Simple Checks
FAQs
Email a Fault

or call
0845 373 3526

Please view A Few Simple Checks and FAQs before reporting a landline fault

Broadband
Faults

Broadband Support
FAQs
Email a Fault

or call
0906 736 2409*

Please view our Broadband Support pages and FAQs before reporting a broadband fault

Mobile
Faults

FAQs
Email a Fault
 

or call
0845 373 3527

Please view our FAQs before reporting a mobile fault

*Calls to 0906 numbers are charged at £1.00 per minute.

 

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