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Report a Fault

You can report a fault 24 hours per day, 7 days a week by email or telephone for any of our services via the details below:

Please view our fault Reporting and Frequently Asked Questions pages before calling us as many of your questions can be answered in these pages.

Landline Faults

A Few Simple Checks
FAQs
Email a Fault

or call
0844 875 1942
8.30am - 5.30pm

AFTER HOURS including weekends:
0844 875 1940

Please view A Few Simple Checks and FAQs before reporting a landline fault

Broadband Faults

Broadband Support
FAQs
Email a Fault

or call 0844 875 1942

Please view our Broadband Support pages and FAQs before reporting a broadband fault

 

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