Report a Fault

You can report a fault 24 hours per day, 7 days a week by email or telephone for any of our services via the details below:

Please view our fault Reporting and Frequently Asked Questions pages before calling us as many of your questions can be answered in these pages.

Landline Faults A Few Simple Checks FAQs Email a Fault or call 0845 373 3526 Please view A Few Simple Checks and FAQs before reporting a landline fault

Broadband Faults Broadband Support FAQs Email a Fault or call 0906 736 2409* Please view our Broadband Support pages and FAQs before reporting a broadband fault

Mobile Faults FAQs Email a Fault   or call 0845 373 3527 Please view our FAQs before reporting a mobile fault

*Calls to 0906 numbers are charged at £1.00 per minute.