Report a Fault

You can report a fault 24 hours per day, 7 days a week by email or telephone for any of our services via the details below:

Please view our fault Reporting and Frequently Asked Questions pages before calling us as many of your questions can be answered in these pages.

Landline Faults A Few Simple Checks FAQs Email a Fault or call 0844 875 1942 8.30am - 5.30pm AFTER HOURS including weekends: 0844 875 1940 Please view A Few Simple Checks and FAQs before reporting a landline fault

Broadband Faults Broadband Support FAQs Email a Fault or call 0844 875 1942 Please view our Broadband Support pages and FAQs before reporting a broadband fault