Next steps to receiving Axis Telecom
Home Mobile service

	We’ll process your application and if you are porting your number we'll cancel your existing service.
	You will receive a letter from your current service provider confirming your registration with Axis Telecom.
	We’ll despatch your SIM card or equipment with full set up instructions so that you can start using our service immediately.

Once you have completed your application it will take up to three weeks to move across to Axis Telecom. This gives us time to process your application, confirm your details and cancel any existing service. We will try to make the transfer period happen as fast as possible and we will keep you updated with what’s going on.

You can be assured that during this time your mobile service will be unaffected.

Along with the savings that you will receive you can be reassured that customer satisfaction is of our primary concern, therefore if you ever experience a fault or encounter a problem, all you need to do is contact our helpful customer service team who will be happy to help.

You can rest assured that with Axis Telecom we guarantee to save you money. Our commitment to you is that if another service provider approaches you with a cheaper price, we’ll not only match it we’ll beat it.

If you have any further questions please contact our helpful customer service team on 0844 875 1942.

<back to Home mobile Frequently asked questions Home user packages